How to Update Security Question
When you placed your first order, you were asked to pick a security question and provide an answer. Security question is used during password reset process to verify you’re either the account owner or have account owner’s permission to reset the password.
If you ever need to change your security question or update its answer, follow these steps:
- Click and open dropdown menu in the top right corner "Hello, Jane" (it will have your first name).
- Click on Security Settings (or click here if you’re already logged in to go directly to that page).
- You’ll find Change Security Question section at the bottom of Security Settings page.
- Pick a new question, provide the answer, and click
Save Changes
.
If you don’t remember the answer to your security question, contact support team and we’ll get you through verification process to help you regain access to your account.