One of the security measures we implement in order to verify identity and permission of the person our support team is speaking to is a support pin.
Support pin is a randomly generated, 7-digit pin that’s unique to each account. It should be treated as a password and only given out to authorized individuals.
To find your support pin:
- Click and open dropdown menu in the top right corner "Hello, Jane" (it will have your first name).
- Click on Security Settings (or click here if you’re already logged in to go directly to that page).
- You’ll find support pin at the top of the right sidebar on Security Settings page.